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Frequently Asked Question (FAQs)

What Is Eco Scheme?

Introduced in January 2013, in order to meet the Government’s set carbon emissions targets, energy providers including the ‘Big Six’ must supply and install energy-saving boilers to help eligible fuel poor homes lower their energy bills and become more energy efficient.

How Long Does The Process Take?

Once you’ve completed your online application, you’ll be contacted within 48 hours by a government-approved installer who will be able to assist you further with your inquiry. One everything has been agreed, they’ll then book a survey of your property and schedule a time for installation. Typically you should expect to wait around 2-4 weeks from point of application to the actual boiler getting installed.

Am I Qualify For Government Funded Boiler Grant?

As long as you live in England, Scotland, or Wales and meet the Government’s criteria around your benefits, home type, and the condition of your boiler you might be eligible for a boiler grant. You need to be a homeowner or live in private rented accommodation and have your landlord’s permission of course. And you must be on one of these specific benefits:

  • Pension Guarantee Credit
  • Child Tax Credit
  • Working Tax Credit
  • Income Support
  • Income-based Job Seeker’s Allowance
  • Income-Related Employment Support Allowance
  • Universal Credit

What Brand of Boiler Will be Installed?

There’s no specific brand of the boiler which is installed through the ECO scheme. Each installer will have their own preference as all manufacturers offer varying warranties and deals. All boilers which are installed via a grant will be A-rated, condensing and 90%+ efficient. The boilers are also new, they are not re-conditioned.

Are All of The ECO Boiler Installations 100% Free?

In most cases, the boiler installations will be free of charge and all works covered by the funding which is available through the grant system. However, if your property is very efficient, or if it requires extra work in order to complete the replacement (such as extra pipework, boiler relocation, etc) you may be asked to contribute a small amount. Once the survey is completed of your home, you will be quoted the contribution and it is entirely up to you if you wish to proceed or not.

Is The Survey Free?

Yes, once you have made your application online one of our approved installers will contact you to book a free energy survey of your home. They will need to look at things like your current insulation levels, your current heating system, and also check all of your benefits paperwork. You should not be charged for this survey.

Can I Get My Local Plumber to Carry Out The Work?

Unfortunately not. All boiler grant installations must be carried by government approved companies who have passed various quality control standards and carry certain certifications. Because of this, you can rest assured knowing that the install will be carried out to the highest standards.

Will I Need to Complete Lots of Paperwork in Order to Claim a Boiler Grant?

In short, no. You will need to gather all of your benefits information (such as tax credit award letters etc), and proof of ownership, or tenancy if the property is privately rented. You will only need to sign to say that you are happy for the work to go ahead, and sign off the work once it has bee completed.

What If I Don't Qualify?

If you aren’t eligible for a boiler grant, all is not lost. We have a number of other options available to help replace your inefficient boiler.